Terms and conditions of use

GENERAL TERMS AND CONDITIONS OF CONTRACTING

Schedules and Orders

Our customer service hours are as follows: Monday to Thursday from 9 a.m. to 2 p.m. and from 3:30 p.m. to 6:30 p.m., and Fridays from 9 a.m. to 3 p.m. Orders can be placed through the following channels:

By Telephone: 93 534 50 08 (Inkzar is not responsible for errors in order transcription).
By e-mail: use the contact form or your own email system.
Through the Online Store: www.inkzar.com.

In case of telephone orders, no returns will be accepted for errors in the product description or incorrect transcription. We request that you send your orders by written or digital means. Orders will be served within 24-48-72 hours from reception, provided there is no stock shortage, or the order does not incorporate special labeling or is considered special due to its volume, amount, or topology that must be specially produced.

Prices

The prices in the published rates do not include VAT and are recommended retail prices. Consumibles y Trading S.L. will try to keep prices stable, but reserves the right to change prices at any time without prior notice, being different from the last published price list, communicating this to the customer at the time the order is placed. The prices are for cartridges and bottles labeled with the INKZAR brand. If the customer wants their own labeling, it will be possible to do so starting from a minimum volume with an extra cost. Consult volumes and costs according to the product. These prices may be modified without prior notice.

Shipping Destinations

CONSUMIBLES Y TRADING SL makes domestic shipments to the Peninsula, Balearic Islands, and Canary Islands, as well as international shipments. For international shipments, please contact our customer service (Tel. 935 345 008 / Email: inkzar@inkzar.com) to receive a quote for the cost of your shipment.

Prior Information to the Contractual Process and Address

This website www.inkzar.com is owned by CONSUMIBLES Y TRADING SL with NIF B62897707, fiscally located at CARRER ESPRONCEDA, 337 LOCAL, 08027 BARCELONA (BARCELONA).

The General Terms and Conditions of Contract regulate the distance selling relationship between CONSUMIBLES Y TRADING SL and the user or customer, in accordance with legal stipulations, especially Law 7/1998, of April 13, on General Terms and Conditions of Contract, Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on Retail Trade Regulation, and Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.

CONSUMIBLES Y TRADING SL reserves the right to make modifications to the General Conditions that it deems appropriate, without prior notice. Said modifications may be made through its websites, in any legally admissible manner and will be mandatory during the time they are published on the website and until they are validly modified by subsequent ones. However, CONSUMIBLES Y TRADING SL reserves the right to apply, in certain cases, Particular Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them in due time and form. Users will be subject to the Conditions in force at the moment they make each contract. The purpose of the website is Ink cartridges and bottles for printing, materials, media, machinery, spare parts, and accessories. The duration of the contract will be linked to the delivery of the product, without prejudice to the right of withdrawal.

As a user or client, you expressly declare that you know, understand, and accept the terms of use and these general terms and conditions of contract. Likewise, you declare that you are of legal age, or an emancipated minor, and have the necessary legal capacity and capacity to act for access to the CONSUMIBLES Y TRADING SL websites and contracting through them. To purchase our products, you can go to the corresponding section of our online store. You can register as a user of the website to make online purchases in the corresponding section on the website itself.

In accordance with the applicable and current regulations on data protection, CONSUMIBLES Y TRADING SL informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the processing system owned by CONSUMIBLES Y TRADING S.L., for the purpose of processing these actions by the user and managing subsequent actions derived from them. In accordance with the rights conferred by the current data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion, portability, and opposition to the processing of your personal data, as well as the consent given for their processing, by directing your request to the address mentioned above or to the email address inkzar@inkzar.com.

During the purchase process, you must identify yourself with the username and password provided. This data will not be public. You are responsible for treating the identity and password obtained in the registration as a client confidentially and responsibly, and you cannot transfer them to another person. You can modify the registered information at any time in your customer area. In this same section, you will have access to a history of your orders; this is only a consultation section, but its management is allowed, and the user can delete those records that they consider unnecessary to view.

Once the purchase process is completed, the customer will receive a confirmation of the order by email. It is essential that the user indicates a valid email address during the purchase process. If you do not receive confirmation within 24 hours of completing the order, please contact CONSUMIBLES Y TRADING SL at the customer service telephone number 935 345 008 or by email inkzar@inkzar.com. The customer, upon receiving the product at the provided delivery address, will receive an invoice or copy of the order by email. Subsequent invoices will be provided by this means unless otherwise indicated.

Offer and Validity

In the case of a product on offer, the offer price and its validity will always be indicated along with its essential characteristics. In compliance with current regulations, CONSUMIBLES Y TRADING SL offers information about all items for sale, their characteristics, and prices. However, CONSUMIBLES Y TRADING SL reserves the right to withdraw, replace, or change the products offered through its website, by simply changing the content of the website. In this way, the products offered at any given time through the website will be governed by the General Terms and Conditions of Contract in force in each case. Likewise, CONSUMIBLES Y TRADING SL will have the power to stop offering access to the mentioned products, without prior notice and at any time.

Essential Characteristics of the Products

The products offered in our online store incorporate their essential characteristics. The product characteristics identify the formats and colors in which the product is available.

Warranties

We thank you for the trust placed in our brand when purchasing this INKZAR product. Consumibles y Trading S.L. is the company that owns the marketing rights. Should you need to use our warranty service, the stipulated terms and conditions are listed below. INKZAR guarantees the original purchaser of the product its correct condition and functioning, provided that:

The product has been purchased from an Authorized INKZAR Distributor or directly from INKZAR.
The installation has been done correctly and has not been mixed with other ink.
The product is stored in a cool and dry place, away from high or low temperatures (a technical sheet on preservation advice for specific products can be requested).
The instructions for use are strictly followed.
The product has not expired.

Pre-sale inquiries

You can make your technical inquiries before purchasing the product, such as: inquiries about the ink, installation, compatibility in mixing, or maintenance.

Warranty Period

The application of the warranty begins from the date of acquisition shown on the invoice. The warranty period that INKZAR grants to its products is 6 months.

How to obtain warranty repair service: execution of the warranty

For the warranty to be valid, it is essential to present the RMA (form delivered by INKZAR (Consumibles y Trading S.L.) duly completed, preferably with photographs of the problem and a coherent explanation, and attach the purchase invoice within the Warranty Period. During the time the repair/incident or replacement lasts, no compensation will be paid for damages due to the time the device is out of service.

General Warranty Conditions: The warranty covers

Material that is defective from origin, provided it is sent through INKZAR's means. If the product presents incorrect functioning at any time during said warranty period, free replacement of the product with another of equal characteristics or with other products from the INKZAR line and of the same value will be provided.

Limitations: The warranty does not cover

This warranty will not be valid or effective in the following cases:

Negligence and/or accident in the use of the material.
Damage caused by incorrect handling of software and/or hardware.
Damage caused by misuse due to failure to follow the operating and handling instructions supplied with each device by the manufacturer.
Lack of maintenance of the device.
Mandatory maintenance of the device by the manufacturer or user.
The use of accessories not suitable for the product.
Mixing with other products inside or outside the machine for which it is intended as specified in the product brochure.
If the material is handled for a use other than that specified in its user manual.
Alteration or manipulation of registration numbers or labeling.
When the breakdown is caused by an internal or external component or accessory not originally included with the device. That is, any device that is external to the circuit that makes the ink.
Due to incorrect temperature and environment effects (poor ventilation, humidity, or overheating).
Due to power outages, voltage changes, storms, or natural disasters.
Periodic checks, maintenance, and repair or replacement of parts resulting from normal wear and tear.
Breakdowns caused by the normal use of the device such as printhead wear or cleaning.
In case of needing spare parts due to wear from use.
The maintenance tasks specific to each device, whatever their periodicity.
Damage caused by use in other equipment or systems, or due to subsequent modification of the same.
The costs of adjusting the product due to any change in characteristics that occurred since the date of delivery of the product.
Damages derived from the product not complying with certain standards or specifications of a country other than the country where it was purchased.
Damage due to mistreatment, including transport damage, which must be claimed in the presence of the Transport Company personnel, so it is advisable to inspect the packages before conforming the corresponding delivery notes.
If the defect or breakdown is caused by fire, flood, weather agents, impact, crushing, or application of inadequate voltage or energy.
Cartridges older than 6 months from the date of sale cannot be returned.
Cartridges or deposits with a state below 60% of their capacity will not be accepted.
INKZAR is not responsible for damages that the ink may cause to external elements.

Disputes

In all matters not expressly established in these Conditions, the provisions of Law 26/84 on the Defense of Consumers and Users and concordant provisions will govern, with express waiver of any jurisdiction that may correspond to them. In case of dispute, the parties will submit to the courts and tribunals of Barcelona. In the absence of applicable legislation in the country, this warranty constitutes the consumer's sole and exclusive remedy, and neither INKZAR nor its distributors shall be liable for direct or indirect damages derived from the breach of any express or implied warranty of this product.

PROCEDURE IN CASE OF INCIDENT

Request RMA form and number by fax or email. DO NOT SEND THE MERCHANDISE until instructed.
Send the RMA FORM duly completed via the web at this link: https://www.inkzar.com/webinkzar/es/solicitud-rma-garantias.html RETURNS WILL NOT BE ACCEPTED IF THE RMA FORM IS NOT COMPLETELY FILLED OUT AND THE DESCRIPTION OF THE PROBLEM IS NOT CLEAR AND COHERENT. Explanations such as: "It does not work" or "The ink is not working" will not be accepted as valid. A description is required of the steps taken up to the incident, what plotter model is used, what paper was used, paper brand, paper type, whether it was printed or not, and what approximate quantity. The more details are provided, the more specific a response you will receive from the technical service for your case.
The RMA form number is assigned to the incident. Next, the data is verified to be accepted or declined. It is an essential condition to fill in all contact details in case the technical department needs to contact you, the client, to follow up on the incident until its resolution.
In the event that the incident is accepted, the technical service instructions will be followed: request for incident clarification, additional data, and return of the material to the INKZAR warehouse.
The technical service will send you the form by fax or e-mail within a maximum period of 24-48 hours with the procedure to solve the incident or possible solutions to try before the return, or return instructions in case of acceptance or non-acceptance of the claim according to the terms of the warranty.

In case of return to our warehouse:

Package the merchandise correctly for transport. In case it arrives damaged, Inkzar will not be responsible and will not pay for the material.
Attach the RMA Form or Report of the fault or incident, and if necessary, attach photographs in digital format (CDROM/USB) or on paper, as well as samples if any.
Send to: INKZAR Att. S.A.T. RMA num xxx (where xxx is the RMA number assigned by inkzar) c/ Espronceda, 337. Local. 08027 Barcelona

Delivery and Transport Costs

CONSUMIBLES Y TRADING SL will charge the following for shipping costs: variable depending on weight and measurements, which the customer can view at the time of purchase. Product delivery is carried out through Nacex and Ups. CONSUMIBLES Y TRADING SL is not responsible for possible customs charges.

Shipping and packaging: The merchandise travels at the buyer's expense and risk. The product is properly packaged and labeled with the INKZAR brand, owned by Consumibles y Trading S.L. Shipments will be properly protected in boxes and with internal protections for greater safety. Likewise, the company is not responsible for damage to the material during transport, and in case the shipment is made by INKZAR's means, the transport insurance will cover it. In case of needing any other type of packaging such as pallets, a prior quote must be requested. Any defect or deterioration in the packaging must be noted with the carrier, making the appropriate claim for damages. Returns of merchandise will not be accepted, unless justified by reasons beyond the buyer's control, and in no case, if more than 14 days have passed since delivery. If the return is accepted, a copy of the corresponding invoice for the shipment must be attached and a return RMA order (RMA-Return Material Authorization form) must be requested with a coherent explanation. Once the RMA is obtained, the merchandise must be sent within the following three business days. A maximum period of ten days is set for said RMA, after which it will be canceled. You can request the RMA form and associated RMA number which will be sent to you by email. Under no circumstances will returns that do not include this RMA form be accepted. Any return of merchandise that reaches us without our RMA will not be received and, therefore, will be returned. Shipping costs will always be borne by the buyer, except in the case where the merchandise is defective or an error has occurred in our warehouse.

Payment Methods

The client may pay the amount of their order by choosing any of the following methods. During the purchase process, you must indicate your choice:

Credit Card (VISA or MASTERCARD)

All operations involving the transmission of personal or bank data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network. Furthermore, your credit card data is entered directly on the bank's page, at the POS (Bank Point of Sale Terminal), and is not entered or recorded on any server of CONSUMIBLES Y TRADING SL. When paying with a VISA or MASTERCARD card, the following data will always be requested: the card number, the expiry date, and a Validation Code that matches the last three digits of the number printed in italics on the reverse side of your card, thus offering more guarantees regarding the security of the transaction. This form of payment is only valid in the online store. When the amount of a purchase has been fraudulently or improperly charged using a payment card number, the cardholder may demand the immediate cancellation of the charge. In this case, the corresponding debit and re-credit entries in the supplier's and the holder's accounts will be made as quickly as possible. However, if the purchase had been effectively made by the cardholder and the demand for a refund was not a consequence of having exercised the right of withdrawal or resolution and, therefore, the cardholder had unduly demanded the cancellation of the corresponding charge, they will be obligated to CONSUMIBLES Y TRADING SL for the compensation of the damages caused as a result of said cancellation.

Bank Transfer

By selecting bank transfer, you will receive, along with your order confirmation, an email with the bank details. It is very important that, when making the transfer, you indicate the order number in the subject, as well as your name and surnames, and make the transfer within 3 days after the order confirmation date to validate it. You must send the payment receipt by e-mail to the following address: inkzar@inkzar.com. The order will not be considered effective until our administration department receives bank confirmation of the transfer. Remember that payment must be made in EUROS and that all eventual exchange and bank commissions are at your expense. In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer you a1lways inform your bank to cover the commissions at the source, those bank commissions and expenses corresponding to your entity. If this is not the case, CONSUMIBLES Y TRADING SL could paralyze the shipment of your order by not receiving the full amount of the order. Possible exchange and bank commissions are borne by the client.

PayPal

The Inkzar online store allows sending payments over the Internet securely.

Payment Specifications:

For new buyers, the first operation will always be in cash. In subsequent operations, INKZAR may study other forms of payment. For international clients, an international letter of payment is essential. The payment method will be included in the invoice, being:

Cash: in cash at our offices, or prepaid.
Transfer: Account deposit. Prepaid
Receipt at 30 days from the invoice date: According to agreed conditions.
Letter of credit: International letter of credit.

All risk operations are covered by MAPFRE and CAUCIÓN, CESCE or Crédito y Caución, being legally operated by this company in case of non-payment and legally reclaimable. No order or service will be served on credit when the client has unpaid effects. NOTE: All material delivered to a client will be the property of INKZAR, until the full amount of the invoice is collected, and INKZAR may dispose of it at any time.

Order Execution

CONSUMIBLES Y TRADING SL commits to delivering the order within the following period: 24 /48 / 72 hours for shipments to Spain. This period may vary for international shipments depending on the destination. The availability of the products offered...

Extended Contract Conditions

SCOPE OF APPLICATION

These sales conditions constitute the entire agreement between the parties regarding the purchase and sale transactions between CONSUMIBLES Y TRADING, S.L. and its client. The purchase and sale transactions between CONSUMIBLES Y TRADING, S.L. (hereinafter referred to as: INKZAR) and its client are governed exclusively by these General Terms and Conditions of Contract set forth below, as well as by the provisions of the current price list for retail distributors of compatible inks (hereinafter referred to as: distributors). Additionally, we refer to the license conditions of the suppliers. The buyer's acceptance of those deliveries made to them by INKZAR under the present General Terms and Conditions of Contract will signify that these conditions are tacitly accepted by the buyer. The modification of any of these Conditions will only be valid when it has been collected in writing and signed by the legal representatives of each party.

SUPPLIES AND SERVICES

2.1 INKZAR's offers are made without commitment, unless the offer is signed by two authorized legal representatives.

2.5 The prices agreed between the Buyer and INKZAR are conditional on the absence of changes in the Foreign Trade regime or the parity of the euro with the currency of origin up to the date of delivery, and that such change is not so exceptional that maintaining the aforementioned prices would cause high damage to INKZAR.

CANCELLATION OR POSTPONEMENT OF DELIVERY PERIODS

3.1 If the client totally or partially cancels confirmed orders or if they agree with INKZAR to postpone the delivery period for merchandise ready for delivery, INKZAR may demand payment of compensation whose value is stipulated in the current price list.

3.2 The postponement of the delivery period must be confirmed in writing.

3.3 Once the merchandise has been handed over to the carrier, no type of cancellation or postponement will be accepted.

RECEIPT OF MERCHANDISE AND TRANSFER OF RISK

4.1 Possession and risk of loss or damage are transferred to the buyer from the moment INKZAR delivers the goods at the stipulated place.

5.2 In the case of verbally accepted orders, at the express wish of the client, INKZAR will not assume responsibility for a possible shipping error.

PRICES AND PAYMENT CONDITIONS

6.1 Prices are included in the price list for users and distributors, valid at all times. These prices DO NOT include the following concepts: VAT, other legal taxes, packaging, transport costs, transport insurance, or possible interest for installment payment. The order must include the price. In case of not including it, INKZAR will apply the price in force at that time in the central computer and will understand that the client agrees with this price.

6.2 The invoice date is the date the merchandise leaves our warehouse.

6.3 The amounts of the invoices are payable by transfer and prepayment. It is possible to agree on credit terms, provided that the economic reports on the client allow it and the Credit Department has authorized these new conditions in writing. This fact will accrue the interest stipulated in the...

Warranties (Extended)

8.1 INKZAR guarantees that the products are free from defects. The lack of characteristics and specifications indicated by the manufacturer is also understood as a defect. The products are manufactured with the necessary care and quality.

8.2 The technical data and characteristics contained in the product descriptions do not constitute an explicit guarantee, if they have not been confirmed in writing by INKZAR.

8.3 Claims for warranty against INKZAR have a prescription period of six months from the date of delivery of the merchandise. INKZAR transfers to the buyer any warranty and repair commitments offered by the manufacturers, without taking responsibility for it.

8.4 If INKZAR receives notification of such defects during the warranty period, it may choose to repair or replace the product. The substituted parts will become the property of INKZAR. If INKZAR does not remedy the defects within a reasonable period...

8.7 For the return, the client must observe the service and claim conditions, printed on the current price list for distributors. If the verification of the claim for defect shows that the warranty assumption is not met, the costs of the verification and repair will be invoiced to the buyer, according to the service price list in force at that time.

INTELLECTUAL PROPERTY RIGHTS

9.1 INKZAR is not responsible for the eventual violation of commercial protection rights or intellectual property rights of third parties, which the marketed products may incur.

JURISDICTION AND GENERAL CONDITIONS

12.1. The buyer may not assign, transfer or transmit the rights, responsibilities and obligations contracted under this contract.

12.2. If any stipulation or stipulations of this contract were considered null, illegal or impossible to comply with, the validity, legality and compliance of the remaining ones will not be affected in any way, nor will they suffer modification for that reason.

12.3. With express waiver of the Jurisdictional Forum that may correspond to them, the parties submit to the Courts and Tribunals of Barcelona for any litigious questions affecting the interpretation and application of the terms of this contract.