Company > who we are

WELCOME TO INKZAR

INKZAR is Consumibles&Trading S.L. trademark. The company was founded in 2002 and it's associated to an enterprise group with more than 10 years of experience. The company produce and distribute wide format products for printing and sign, pre-press companies, copycenters, reprography, photographers, photography labs and imaging, covering almost every market brand and all ink products.

Our company stands out by its know-how in imagery industry, production and product developing.

Our offices are located in Barcelona center core, near Sants Railway Station and Barcelona airport. We have two warehouses. First one in our dependancies and second one at 60km from de city. There we manufactureand pack main part of our products.

Our I+D department works constantly, evolving with our customers and offering every day more products with high quality guaranteed. We're devoted in offering an economical, ecological and high quality product for a higher profit for your company.

INKZAR
Managing Department

INKZAR S.L. c/ Caballero 79. 08014 Barcelona Telf: +34 93 534 50 08. Fax: +34 93 532 11 82.
inkzar@inkzar.com

company> Sales conditions

Sales Conditions:

 About Prices

The prices in the list do not include VAT or Custom Taxes (when applicable) by customs goods, and are the recommended final user prices. Exworks our warehouse.

The prices can change at any time without advice.

The prices are for normal INKZAR packaging and labels. If the customer wants his own labelling of items this will have an extra cost, and will be possible only from a minimum volume (check for item and minimum volume purchase).

FORWARDERS/COURIER AND PACKAGING:

The freight cost is add by our company or you can use your own forwarder, please advise before what kind of fregith do you want. Damage on the goods while in transport will be not responsability of INKZAR and all the claims must be made to the forwarder company. Goods sent by INKZAR are assured.

If the customer needs special packaging (pallets, etc.), the customer must indicate it in the order to include the cost of package.

Any damage on the packaging must be indicated to the forwarder at the reception of the items, making the corresponding claim to the forwarder, we recommend make photos on the box to add to the claim.

INKZAR will not accept returns of the items without any justification or RMA form (see support and tech service in this web site), and never after 30 days of the reception of the items by the customer.

If the return is accepted by INKZAR, it must include a copy of the corresponding invoice and a RMA number authorised before the return.

INKZAR will never accept a return without the RMA number authorization. You can ask for and RMA form to be filled by the customer or check in the Support area in this website.

The costs of return will be paid by the customer, with the exception that the items are defective in origin.

PAYMENT:

For new customers the orders will always be on a prepayment basis.

It will be essential that international customers have an international Account from their bank.

Payment methods: (We accept)

• Wire fund transfers (then you only must send the bank receipt by email or fax).
• Letter of Credit.

INKZAR will never send an order if the customer has pending payments.

NOTE:

All the items sent to the customer are property of INKZAR until the complete payment of the corresponding invoice.

Orders and Openning hours:
Our office openning hours:

From Monday to Thursday from 9:00am a 14:00pm h and from 16:00pm to 18:00pm and Friday from 9:00am to 14:00 pm Madrid/Barcelona-Spanish GMT+1 time.

You can place an order by this ways:

by Phone. +34 93 534 50 08 (Inkzar has no responsability if there are mistakes on transcription on the order)
by Fax: +34 93 532 11 82
by e-mail
by our Web shop: www.inkzar.com

In any case: WE WILL QUOTATE THE PRICES TO OFFER THE BEST PRICE FOR YOU.

We recommend to send by email or trough the shop.

Orders will be delivered within 24-48-72 hours, depending on products in stock and production forecasts.
Normally we have in stock the most demanded by the customers.

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INKZAR S.L. c/ Caballero 79. 08014 Barcelona Telf: +34 93 534 50 08. Fax: +34 93 532 11 82.
inkzar@inkzar.com

Company > guarantees

INKZAR GUARANTEE LETTER

Thanks to trust in our products and our INKZAR brand name. Consumibles&Trading S.L. is the company that holds the rights to sell INKZAR product brand. In case to use our guarantee services, you must follow the indications and conditions stated below.

INKZAR guarantees to the initial product purchaser that the product is in perfect conditions and works fine, but whenever:

Guarantee period

The guarantee starts from the date on the invoice. The guarantee period is 6 month.

How to get the guarantee service: running the guarantee.

You must fullfill the RMA (you can ask us or get trough this website) completly filled in and if could be posible with photos on the problems and a coherent explanation and attach the invoice within the guarantee period.

While solving the incidence/problem Inkzar will not pay any damages or injuries to the machine for the time that the machine is stopped, only will be paid or reinbursed the direct damages to the machinery.

General guarantee conditions: The guarantee covers

Material that comes failure from origin, if the transport is handled by INKZAR.
In case that the product shows and malfunction in the guarantee perid we will replace for a new one with the same characteristics or for others with same value.

Limitations: The guarantee do not cover

This guarantee will not have any effect in the following situations:

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-Negligence and/or accident using the material.

-Injuries or damages caused by a wrong manipulation of the software and/or the hardware.

-Injuries or damages caused by consequence of misinterpreting or not respecting the manufacturer's advice given with each machine and product supplied by the manufacturer.

-Failure in machine maintenance. Machine or devices maintenance is not mandatory nor from the manufacturer nor from user.

-By use of forbidden or not adequate complements / spare parts with / in the product.

-Mixing the product with other products in or out the proper machine. Proper machine it's the one specified in the product leaflet.

-Material being manipulated with other or different use than the one specified in the user manual.

-Alteration or manipulation of registry and / or labeling numbers.

-If the damage or breakdown is caused by an external or internal device attached or not attached to the machine (not originally included by the manufacturer). That is any device external to the ink circuit.

-By temperature and incorrect ambient effect (bad ventilation, humidity, overheating...).

-By electricity break, tension changes, storms and or natural disaster.

-Periodical comprobations, maintenance, reparation and spare parts substitution due to normal use and wear down.

-Damages caused by the normal use of the machine such as headers wear down or cleanings.

-In case of spare parts needed by wear down caused to normal use.

-The proper maintenance work of each machine, whatever it's periodicity is.

-Damage caused by product use on other machines, devices or systems, or caused to posterior modification ot that ones.

-The product cost adjustment by any change in the features or characteristics since the delivery date of the product.

-INKZAR it's not responsible of damages or injuries caused by ink to external elements.

-Damages derived from product not complying foreign rules or specifications of a country where the product was not acquired.

-Damage caused by bad usage and bad handling included transportation damages. Transportation damages should be claimed to the Transport Company. The package should be carefully inspected before the respective delivery note is effectively authorized.

If the damage is caused by fire, flooding, meteorological agents or facts, hit, crushing or application of inadequate voltage/energy.

Cartridges with an invoice superior to 6 months cannot be returned.

Cartridges or tanks under 60% of its capacity cannot be returned.

Litigation
All that it's not stated satisfactorily in this Conditions, will be regulated by Spanish Law 26/84 about Consumer Defense and User. In any litigation case, the parts will meet in Barcelona courts and under Spanish regulation laws.

If there's not appliable regulation in the country, this guarantee states the only and exclusive resort of the user. Inkzar and their distributors will not be responsible for any direct or indirect damage derived from product guarantee breach.


INCIDENCE PROCEDURE

1. Request RMA sheet and number by e-mail or fax. Don't send the product inmediatly and wait for the company response and indications.

2. Send RMA SHEET filled with the data requested by fax: 00 93 532 11 82 or e-mail to: sat@inkzar.com. Inkzar will not accept product returns if the RMA sheet it's not totally filled and the issue or problem description it's inaccurate or incomplete.
The company don't accept descriptions as the following ones: "The machine fails", "Ink don't work o "Ink it's defective". A very accurate description it's required and mandatory in order to proceed to the correct incident solution if there was an incident or issue. We need to know what was done by the user before the issue occured, plotter model, paper used, paper brand, if a printing was made or not, how many centimeters or meters were printed and technical details if available. As more data is provided, you always get a better response from the technical department.

3. A RMA tracking number has been assigned to the incidence. Incidence data will be verified in order to accept or decline it. RMA sheet must be completely filled with all data requested.

4. If INKZAR accepts the incidence, all directions from the Technical Department must be followed: technical explanation of the incidence, aditional data and material returning procedure.

5. The Technical Department will send you by fax or e-mail the RMA sheet within the next 24-48 hours with the procedure to solve the incidence or with possible solutions to be checked before a material return. If there is a material return, the Technical Department will give instructions with the correct material return procedure to INKZAR warehouse. All incidences and claims are subjected under this guarantee terms and conditions.

Material return procedure:

1. Pack adequately the product to return for its transportation. If the product arrives damaged, Inkzar it's not responsible of transportation damages and can't pay the returned material.

2. Include RMA sheet with the package or inform of the incidence nature. Enclose photographies if needed in digital format (Cd Rom) or paper as well as samples if there are available.


3.Send to:
INKZAR
Att. S.A.T.RMA num xxx
C/ Caballero nº79 5th floor 08014 Barcelona SPAIN

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INKZAR S.L. c/ Caballero 79. 08014 Barcelona Telf: +34 93 534 50 08. Fax: +34 93 532 11 82.

Company> logistics

LOGISTICS

Our logistics is based on the actual worldwide network that covers all the planet. We can send any good of any size from a little package to a big palettes around the world in trucks, ships or airflight in 24-48-72 hours.
But if you prefer, you can use your own transport and pick the goods in our picking zone in our offices, wher we have 2 intermediate warehouses. The dispatching of the goods are not ever inmediatly, there are products that for their characteristics o low customers demand we must produce on demand, and time is needed to do them. The goods are "packed" recycling carton and packs and making high protection on the products for the transport. We prefer recycle than throw away. Less "residuos" generate more advantatges for all. Our actuall policy is to use as less as packagings possible to save cartons and papers.

INKZAR S.L. c/ Caballero 79. 08014 Barcelona Telf: +34 93 534 50 08. Fax: +34 93 532 11 82.

Company > factory

The INKZAR Factory

Our factory is located at 60 Km of Barcelona, we have an ensembling hangar , and a raw materials warehouse.

In our factory the premise is REMANUFACTURE with high quality. When cases comes we unmount and put in the recycling process to save energy, resources, and be environmental friendly, but earning money of course like your bussiness.

In our factory we made the cartridges and fill the bottles and cans in all of the wide and super wide formats that we sold.

Our industrial process evolutes constantly adapting to the needs of our environment and customers.
Be friendly with the nature is a good bet for the present and for the future. Other companies have no medio ambiental policies and we think that they will have no change at a short time.

INKZAR S.L. c/ Caballero 79. 08014 Barcelona Telf: +34 93 534 50 08. Fax: +34 93 532 11 82.

Company > distributors

INKZAR DISTRIBUTORS

INKZAR S.L. c/ Caballero 79. 08014 Barcelona Telf: +34 93 534 50 08. Fax: +34 93 532 11 82.